91����

1. Gift cards are valid for 24 months after purchase.
2. Please note, gift cards cannot be used in conjunction with other offers.
3. 91���� gift cards cannot be redeemed or exchanged for cash.
4. The purchase of gift cards is non-refundable.
5. The gift card may be used online at 91����.com only.
6. When using gift cards, the amount of your purchase will be deducted from the balance on the card. Any remaining balance may be applied to future purchases.
7. All refunds/exchanges of goods purchased with a 91���� gift card will be made in accordance with our refund policy. This does not affect your statutory rights.
8. 91���� will cancel the value of the gift card if we fail to receive payment from the purchaser’s bank or card company for the initial purchase of the card. Further action may be taken if the fraudulent use of a debit or credit card is suspected.
9. 91���� reserves the right to add to or amend these Terms and Conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. Reasonable notice will be given where possible.
10. 91���� reserves the right to refuse to accept the gift card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen or obtained in another illegal way.

If you have any issues with using or purchasing your 91���� gift card, please contact our or call +44 20 3322 8665.

Use the promotional code provided to you via the subscription email to get 10% off your first 91���� order. This is subject to the below T&Cs:

1. To redeem this offer, enter the code provided at checkout on your first 91���� order.��

2. This offer will expire once you have placed your first order with 91����.

3. The code can only be used once on full priced items only and only applies to first time orders with no minimum spend.

4. The code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale items or Trade discounts). The code may not be applied to any delivery costs.

5. The code may be used in conjunction with the 91���� gift card/ e-gift card.

6. This offer is non-transferable, non-exchangeable and no cash alternative is offered.

7. 91���� reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.

8. For more information on how 91���� uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

Need help? Please contact our or call +44 20 3322 8665.

1. The 91���� referral programme is operated by 91���� Limited, company number 08067602, with its registered office at Holmes House, Lea Road, Waltham Abbey, United Kingdom, EN9 1AT.
2. You are eligible for the referral programme described below (the “Programme”) only if you are a 91���� account holder.
3. You can earn Referral Rewards (as defined below) for converting your individuals (“Prospects”) into 91���� customers.��
4. Prospects are entitled to a 15% discount (the “Offer”) on their first order with 91���� with these conditions:

• The Offer can only be applied to full-priced items.
• The Offer cannot be applied to gift card products.
• The�� Offer cannot be used in combination with other promotional codes.

1. For a Prospect to qualify as a “Valid Referral” under these Programme terms and conditions (the “Terms”), each of the below criteria must be met:

• You must submit the Prospect’s email address using the 91���� Rewards form at (“t��� Website”).
• The Prospect must complete a transaction using the unique referral link sent to their email address.
• The Prospect must not be an existing 91���� customer.

1. There is no limit to the number of referrals you can make.
2. With every "Valid Referral" we will provide you with an exclusive discount code sent to the email associated with your 91���� account. This code grants you a 15% discount on a future 91���� transaction ("the Reward").
3. You may only use our referral programme in good faith for lawful purposes.�� You may not:

• Create more than one account in order to invite yourself.
• Invite others who have created duplicate accounts.
• Use alternative contact information to refer yourself or others who have created duplicate accounts.
• Invite individuals you do not know personally if you do so in a way that constitutes spam or other undesirable or unsolicited communications.
• Invite an existing customer of 91����.
• Invite fictitious persons.
• Do anything that damages 91����’s brand, goodwill or reputation.
• Use the referral programme in any way that breaches applicable local, national or international law or regulation or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• To transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• Use the referral programme excessively or in any way that we consider to be unreasonable (at 91����’s sole and absolute discretion).
• Otherwise attempt to circumvent this Agreement or the Programme.

1. You represent and warrant to us that you have obtained the express consent from the individuals whose data you provide us with.
2. 91���� has the right to refuse to provide you with the Reward if we suspect that you have not used the referral programme in good faith or have breached this Agreement.
3. 91���� accepts no liability for any use of the Programme which does not comply with this Agreement.
4. We reserve the right to cancel or amend this Agreement at any time. Where possible, we will provide you with notice of any changes to these terms. If you continue to use the Programme, you will be deemed to have accepted any changes.
5. You can contact our Customer Care team at any time by email: [email protected] or telephone: +44 (0)20 322 8665.
6. These terms and conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.

These terms and conditions were last updated on 12/12/ 2023.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, phone number, email address, payment details and other requested information.
• Be over 18 years of age.
• Stipulate a delivery address in the United Kingdom or overseas address validated by our customer service team. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
• Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our��Privacy Policy.

Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Care team prior to placing an order. It is your responsibility to accept delivery at your chosen address.

91���� normally ships goods a few weeks after a sale event has ended and once its account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. Individual shipping times are stated on the product pages.

91���� does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. 91���� has no liability to you in the event that its obligations to ship products to you ceases to exist when, 91����, through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that 91���� has informed customers as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which 91���� cannot be held responsible. 91���� will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

91���� reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. 91���� reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite 91���� having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value

91���� asks you to immediately inform the deliverer/carrier and 91���� about obvious damage to your order during transit. Doing so has no influence on your rights but will help 91���� to make its own claims against the supplier of goods to 91���� or our delivery agent.

Where you have not received your order 10 working days after your Shipment Confirmation email, please notify us immediately so we can look into this for you. Failure to notify us within 30 days of your Shipment Confirmation email could result in your order being lost.

We only deliver through a ground floor or basement entrance and go up to a first floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Customer Care department (+44 20 3322 8665). We do not accept any claims for damage caused by you the customer.

If your order is ready for dispatch but you need more time before you can accept your delivery, let us know. We’d be happy to assist by storing your items for 2 weeks free of charge. After 2 weeks, we reserve the right to charge a storage fee of £150 per week for a maximum of 12 weeks from the original estimated delivery date. This can be discussed with our team when required. Please note, clearance or outlet items are not included and must be collected or delivered within 2 weeks of purchase. Full payment of the storage fee will be required before the final delivery of your order.

Parking

If your property has parking restrictions, it’s very important that you let us know in advance. If a parking permit is required, this must be arranged by you. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.

Failed Deliveries

Failed deliveries unfortunately come with a cost with route planning, vehicle space allocation and drivers’ road time all taken into consideration. If you need to make changes to your delivery date, please give us plenty of notice so that we can avoid lost fees. A minimum of 24 hours notice is required to cancel or re-schedule a delivery to avoid incurring extra fees.

If a delivery fails due to the item not fitting into the property, you will be charged for the price of the original delivery; if you wish for us to re-dispatch the item this will also be chargeable.

If your initial delivery was free you will be subject to a flat rate, failed delivery charge of £150 on all deliveries that fail.

Access Issues & Customer Declaration

We encourage our drivers to go above and beyond. They want your delivery to go as smoothly as possible and they’re happy to place your item in the exact location you want it. However, when placing a large and bulky item, sometimes an accidental mark or two may occur if access is very narrow. The delivery team may ask you to sign a declaration saying that you understand this risk and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not to sign this, we will only be able to deliver the goods to your front door. If you refuse delivery to the front door, a failed delivery charge of £150 will apply as a result.

You may cancel your order with us in writing/telephone by emailing��[email protected]��or calling��+44 20 3322 8665��at any time up to 7 working days after the date of delivery without specific reason.

Where goods have been delivered to you, you must return these goods to us; when you notify us of your cancellation we will inform you how to return the goods to us.

2. Save to the extent that products you receive are faulty or defective your right to cancel your order in accordance with Section 1. does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines. If you rightfully exercise your right to cancellation in accordance with Section 1. then 91���� will refund the price of the product together with the delivery cost, however you will be responsible for the cost of returning the product. We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation.

3. In addition to the right to cancel your order set out in Section 1. you have the right to return any products you receive within 30 days from the date of delivery. For returns of products, contact the 91���� or call��+44 20 3322 8665. 91���� will send you a return slip to the email address that has been provided. The return slip will guide you through the return process.

Save to the extent that products you receive are faulty or defective your right to return any products that you receive in accordance with Section does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines.

If you rightfully exercise your right to return any products you have received in accordance with Section 3. then 91���� will refund the price of the product together with the delivery cost however you will be responsible for the cost of returning the product. We aim to process all such refunds as soon as possible but this may take up to 30 days from the date of return of the product to 91����.

We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact the or call +44 20 3322 8665. If your item has already been despatched from our warehouse then we'll only be able to refund the price of the furniture and not the delivery charge.

In the unlikely event that your furniture arrives damaged or faulty please contact or call +44 20 3322 8665 immediately.

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Wood

With exposure to light and air, cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. 91���� selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our access guidelines for further information.

• To be eligible for the Program, applicants must be professionals in the interior design, architecture, or a related field, and provide valid documentation (e.g., business license, professional certification) as proof of their trade status.
• Applicants must complete the Program application form and submit any required documentation for verification. 91���� reserves the right to approve or deny applications at its discretion.

• Members will receive exclusive discounts on select products and brands available on 91����.com. Members will be informed of the trade discount structure once application is approved.��
• Discount rates may vary by product and cannot be combined with other offers.��
• Members have access to a trade representative for personalised service and assistance including product sourcing and bespoke creations.

• Members must be logged into their trade account to view discounted pricing and place orders.
• Payment must be made at the time of order unless otherwise arranged.

• Shipping terms, including costs and delivery times, will be specified at the time of order.��
• For International orders, members are responsible for understanding and complying with any applicable import duties and taxes for international orders.

Members must adhere to 91����'s return and refund policy, please refer to this page for full details.

• By joining the Program, Members agree to opt-in to receive marketing communications from 91����, which may include newsletters, exclusive offers, and information about new products and events, via email, direct mail, or other channels.
• 91���� may use information about Members' purchase history and preferences to personalise marketing communications and offers.
• Members have the right to opt out of receiving marketing communications at any time. This can be done by clicking the "unsubscribe" link in the email communications or by contacting 91����'s customer service directly to remove their details from the marketing distribution list.
• 91���� is committed to protecting the privacy and security of Members' personal information. Marketing communications will be conducted in accordance with 91����'s Privacy Policy, which outlines how personal information is collected, used, and shared.
• 91���� will not share Members' personal information with third parties for marketing purposes without Members' explicit consent.

Members may not use 91����'s trademarks, imagery, or product descriptions without express written permission.

• 91���� reserves the right to modify the Program, including benefits and eligibility criteria, at any time.
• 91���� may terminate a Member's participation in the Program for any breach of these Terms and Conditions.

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which 91���� operates.
• Any disputes arising under these Terms and Conditions will be resolved through binding arbitration in accordance with the rules of an agreed-upon arbitration body.

For any questions or concerns regarding the Program or these Terms and Conditions, Members may contact 91����'s support team via email at��[email protected] or call�� +44 203322 8665